FAQs
01. SHIPPING & DELIVERY
How long will it take to receive my order? Most orders are processed within 1-3 business days. Once shipped, standard delivery to the United States typically takes 7-12 business days. You will receive a tracking number via email as soon as your package is on its way.
Do you offer international shipping? Yes, we ship worldwide! Shipping times and costs vary depending on your location. You can view the estimated delivery time at checkout.
02. SIZING & FIT
How do I know which size to choose? We provide a detailed Size Guide on every product page. Since fit can vary between styles, we recommend measuring your best-fitting shoes or clothing at home and comparing them to our chart. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What if the shoes/clothes don't fit? Don't worry! We offer a 30-day return and exchange policy to ensure you find your perfect fit. (See our Returns section for more details).
03. RETURNS & EXCHANGES
What is your return policy? We want you to love your TheArtisanWalk products. If you’re not 100% satisfied, you can return or exchange your items within 30 days of delivery. Items must be in their original, unworn condition with all tags and packaging included.
How do I start a return or exchange? Simply contact our support team at [contact@theartisanwalk.com] with your order number, and we will provide you with the return instructions.
04. PAYMENTS & SECURITY
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure? Absolutely. Our website uses SSL encryption technology to ensure that your personal and payment data is 100% protected. We never store your credit card information.
05. ORDER TRACKING
How can I track my order? Once your order is shipped, you will receive an email with a tracking link. You can also visit our "Track My Order" page in the footer and enter your order number and email address to see the latest updates.
06. QUALITY & CARE
How should I care for my leather shoes? To maintain the longevity of your leather shoes, we recommend avoiding prolonged exposure to water and heat. Use a soft brush to remove dirt and apply a high-quality leather conditioner every few months to keep the leather supple.
