Shipping Policy
Our Commitment to Your Global Journey
At TheArtisanWalk, we believe that quality craftsmanship knows no borders. Whether you are walking through the streets of New York, London, or Tokyo, we are committed to delivering your companions promptly and in perfect condition. We proudly offer worldwide shipping to all locations where payment is accepted.
1. Processing Time
All orders are processed within 1–2 business days. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
Note: During peak seasons or high demand, shipments may be delayed. We will notify you immediately via email if we anticipate a significant delay in your order's departure.
2. Shipping Rates & Delivery Estimates
We partner with premier global carriers, including UPS, FedEx, and DHL, to ensure your package is handled professionally across every border.
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USA Orders:
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Standard Shipping: (7–15 Business Days) – FREE on orders over $90 / Flat rate of $8.99 for others.
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Expedited Shipping: (2–5 Business Days) – Calculated at checkout.
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International Orders:
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We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated in real-time during checkout based on your location.
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Standard International: Typically 10–20 Business Days.
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Priority International: Typically 3–7 Business Days.
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3. Customs, Duties, and Taxes
For our international customers: Please note that TheArtisanWalk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for details on potential charges.
4. Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). You can monitor your package’s journey across the globe to ensure a smooth arrival.
5. Packaging Integrity
To ensure your leather goods arrive without creases or scuffs, every pair of shoes is shipped in a reinforced brand box and protected by moisture-wicking paper. We ensure the unboxing experience is premium, regardless of how far the package travels.
6. Damages & Issues
TheArtisanWalk remains responsible for your order until it reaches your doorstep. If your order arrives damaged, please contact our global support team at contact@theartisanwalk.com within 48 hours of delivery. Please retain all packaging materials and damaged goods for claim resolution.
